Privacy Policy

1. Introduction

Welcome to ke44. This Privacy Policy describes how ke44 (referred to as "we", "us", or "our") collects, uses, stores, and protects personal information provided by users (referred to as "you" or "your") when you access or use the ke44 platform, including our website, games, and related services available to players in Bangladesh and other supported regions.

By accessing or using ke44's services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with the terms set out here, please discontinue use of our services. We are committed to maintaining the trust and confidence of all users across Bangladesh, including players based in Dhaka, Chittagong, Sylhet, Khulna, and beyond.

2. Information We Collect

To provide our services effectively, ke44 may collect the following categories of personal information when you register an account, make a deposit, or interact with our platform:

• Identity information: full name, date of birth, national ID or passport details for account verification purposes.
• Contact information: email address, phone number, and city or district of residence within Bangladesh.
• Financial information: payment method details such as bKash wallet numbers, Nagad account references, Rocket mobile banking identifiers, or bank account details used for deposits and withdrawals.
• Technical information: IP address, device type, browser type, operating system, session data, and cookies used to improve platform performance and security.
• Behavioral information: game activity, betting history, platform usage patterns, and interaction logs used to personalize your experience and detect fraudulent activity.

3. How We Use Your Information

ke44 processes the personal information we collect only for legitimate, clearly defined purposes. We do not sell your data to third parties. The primary purposes for which we use your information include:

• Account creation, identity verification (KYC), and management of your player profile on the ke44 platform.
• Processing deposits and withdrawals through supported payment methods including bKash, Nagad, and Rocket, and verifying transaction integrity.
• Providing customer support, responding to queries, and resolving disputes in a fair and timely manner.
• Sending you relevant platform updates, bonus offers, and promotional communications, provided you have not opted out of such communications.

4. Cookies and Tracking Technologies

ke44 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you on return visits, maintain your session, and understand how you navigate the site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of certain features on the ke44 platform, such as staying logged in or maintaining game sessions. We do not use cookies to collect personally identifiable information beyond what is necessary to operate the service.

5. Data Sharing and Third Parties

ke44 does not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating the platform — such as payment processors (bKash, Nagad, Rocket, and affiliated banking partners), fraud prevention services, and technical infrastructure providers — and only to the extent necessary to fulfil those services. All such partners are contractually bound to handle your data in accordance with this Privacy Policy. We may also disclose information when required by applicable law or to protect the legal rights and safety of ke44 and its users.

6. Data Security

The security of your personal information is a top priority at ke44. We implement industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, secure storage with restricted access controls, and regular security audits of our systems.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that is likely to pose a risk to your rights or freedoms, we will notify affected users as promptly as reasonably practicable.

7. Your Rights

As a ke44 user, you have certain rights with respect to your personal data. You may request access to the personal information we hold about you, request corrections to inaccurate or incomplete data, request deletion of your data subject to our legal retention obligations, and withdraw consent to marketing communications at any time. To exercise any of these rights, please contact our support team via the email address provided in the footer of this page. We will respond to verified requests within a reasonable timeframe.

8. Data Retention

ke44 retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account activity and for a reasonable period thereafter to satisfy any legal, regulatory, audit, or reporting requirements. When data is no longer required, we ensure it is securely deleted or anonymised in a manner that prevents re-identification.

9. Changes to This Policy

ke44 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated policy on this page with a revised effective date. We encourage you to review this page periodically. Your continued use of the ke44 platform following any update constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ke44 handles your personal information, please do not hesitate to contact our support team. You can reach us via the support email address listed in the footer. Our team is available to assist you at any time and will make every effort to address your concerns promptly and professionally.